Refund and Returns Policy – loudzoneshop.com

Welcome to Loudzone Shop Dispensary ("Loudzone," "we," "us," or "our"). At Loudzone Shop Dispensary, we are committed to providing high-quality products and exceptional customer service. Our Refund and Returns Policy ("Policy") outlines the terms under which you ("customer," "you") may return products, request refunds, or seek exchanges. This Policy applies to all purchases made through our website, physical dispensary locations, or authorized online platforms.

By placing an order with Loudzone Shop Dispensary, you agree to the terms of this Policy. Please read it carefully. We reserve the right to update this Policy at any time, with changes effective upon posting on our website. Continued use of our services after changes constitutes acceptance.

1. Overview and Scope

Loudzone Shop Dispensary specializes in premium cannabis products, including flower, concentrates, edibles, accessories, and related merchandise. Due to the perishable and regulated nature of cannabis products, our return and refund processes differ from standard retail policies. All returns and refunds are subject to local, state, and federal laws governing cannabis sales.

Eligible Products: Returns and refunds are limited to non-consumed, unopened, and resealable products in original packaging.
Ineligible Products: Opened, partially used, or consumed cannabis products (e.g., flower, vapes, edibles) are not eligible for return or refund due to health, safety, and regulatory restrictions.
Timeframe: Requests must be made within 7 calendar days of delivery or pickup.
Condition: Products must be unused, in original condition, with all labels, seals intact, and proof of purchase.

We do not accept returns for "change of mind" on perishable items but offer exchanges for defective products.

2. Eligibility for Refunds and Returns

To qualify for a refund or return:

2.1 Defective or Damaged Products

Products arriving damaged, spoiled, or defective (e.g., moldy flower, leaking cartridges).
Process:
1. Notify us within 24 hours of receipt via support@loudzoneshop.com or our online portal.
2. Provide photos/video evidence, order number, and description.
3. We inspect and approve within 48 hours.
4. Return the product (shipping prepaid by us for approved claims).
Resolution: Full refund or replacement at our discretion.

2.2 Incorrect Order or Wrong Item Shipped

If we ship the wrong product or quantity.
Resolution: Full refund or correct replacement, plus shipping reimbursement.

2.3 Non-Delivery or Lost Shipments

Orders not received within the estimated delivery window (typically 3-7 business days).
Process: File a claim after 10 business days; we investigate with carriers.
Resolution: Refund or reshipment.

2.4 Cancellations

Orders can be canceled pre-shipment for a full refund (minus any processing fees).
Post-shipment cancellations are treated as non-delivery.

3. Ineligible Returns

The following are not eligible for refund or return:

Opened or Used Products: Any cannabis item with broken seals, partial consumption, or tampering.
Perishables Past Shelf Life: Products nearing expiration at delivery are non-returnable.
Digital or Downloadable Goods: E.g., digital prescriptions or guides.
Custom or Personalized Orders.
Products Purchased with Discounts/Promos: May affect refund amount.
Bulk Orders: Subject to restocking fees (up to 25%).

Regulatory compliance prohibits returns of controlled substances to prevent diversion.

4. Refund Process

Submit Request: Use our online form, email, or chat support with order details and evidence.
Review: We assess within 48-72 hours.
Approval: If approved, receive return instructions (RMA number).
Return Shipment: Customer pays return shipping unless defect/damage (we cover).
Inspection: Upon receipt (7-14 days), we verify condition.
Issuance: Refunds processed within 5-10 business days to original payment method.
- Credit card: 3-7 days.
- Crypto/debit: Instant to 48 hours.
- Cash (in-store): Immediate.