At Loudzone Dispensary, your privacy is paramount. We are committed to protecting your personal information and ensuring transparency in how we collect, use, disclose, and safeguard your data. This Privacy Policy ("Policy") applies to all interactions with our website (loudzoneshop.com), mobile applications, physical dispensary locations, email communications, and any services provided by Loudzone Dispensary ("Services").

By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Services. We reserve the right to update this Policy at any time, with changes posted here and effective upon publication. We will notify you of material changes via email or prominent website notice.

1. Information We Collect

We collect information to provide personalized services, comply with legal requirements, and enhance user experience. Categories include:

1.1 Personal Information

  • Identity Data: Name, date of birth, government ID (for age verification, required by cannabis regulations).

  • Contact Data: Email address, phone number, shipping/billing address.

  • Account Data: Username, password (hashed), purchase history.

  • Payment Data: Credit card details, cryptocurrency wallet addresses (processed via third-party gateways; we do not store full card numbers).

1.2 Sensitive Information

Due to the regulated nature of cannabis:

  • Health Data: Medical recommendations or conditions (if provided for compliance).

  • Purchase History: Details of cannabis products bought (flower, edibles, etc.), retained for regulatory audits.

1.3 Usage and Technical Data

  • Device Information: IP address, browser type, OS, device ID.

  • Behavioral Data: Pages visited, time spent, search queries, referral sources.

  • Cookies and Trackers: Session cookies, analytics cookies (e.g., Google Analytics).

1.4 Information from Third Parties

  • Age/ID verification services (e.g., ID.me).

  • Payment processors (Stripe, PayPal).

  • Shipping carriers (USPS, UPS).

We collect this via forms, cookies, server logs, and integrations. Minors under 21 (or local age of majority) are prohibited; we verify age at purchase.

2. How We Use Your Information

We use your data for legitimate business purposes:

2.1 Service Delivery

  • Process orders, verify age, fulfill shipments.

  • Manage accounts, track deliveries.

  • Customer support and dispute resolution.

2.2 Communications

  • Transactional emails (order confirmations, shipping updates).

  • Promotional emails (opt-in only; unsubscribe anytime).

  • Regulatory notifications.

2.3 Analytics and Improvement

  • Analyze usage patterns to optimize site performance.

  • Personalize recommendations (e.g., "You might like this strain").

2.4 Legal and Compliance

  • Comply with cannabis laws (e.g., 21+ verification, purchase limits).

  • Prevent fraud, money laundering.

  • Respond to subpoenas or law enforcement.

2.5 Marketing

With consent, share anonymized data for targeted ads.

3. Sharing and Disclosure

We do not sell your personal data. Disclosures are limited:

3.1 Service Providers

  • Payment processors, shipping companies, hosting (AWS).

  • Analytics (Google Analytics – anonymized IP).

  • All bound by data processing agreements.

3.2 Legal Requirements

  • Government agencies for compliance (e.g., cannabis licensing boards).

  • Law enforcement with valid warrants.

3.3 Business Transfers

In mergers/acquisitions, data may transfer to successors.

3.4 Affiliates

Shared with Loudzone group companies for unified services.

No sharing with third-party marketers without explicit opt-in.

4. Data Security

We employ industry-standard protections:

  • Encryption: HTTPS/TLS for transit; AES-256 at rest.

  • Access Controls: Role-based access, multi-factor authentication (MFA).

  • Firewalls/WAF: Cloudflare protection.

  • Regular Audits: Penetration testing, vulnerability scans.

  • Breach Response: Notify affected users within 72 hours per GDPR/CCPA.

No system is 100% secure; we cannot guarantee absolute protection.

5. Data Retention

  • Transactional Data: 7 years for tax/compliance.

  • Account Data: Until deletion request or account closure + 30 days.

  • Logs: 90 days.

  • Marketing Data: Until unsubscribe.

Deleted data is anonymized or securely erased.

6. Your Rights and Choices

Depending on your location (e.g., GDPR, CCPA, CPRA):

6.1 Access and Correction

Request copy or correct inaccuracies via privacy@loudzoneshop.com.

6.2 Deletion

"Right to be forgotten" – delete non-essential data (subject to legal holds).

6.3 Opt-Out

  • Cookies: Browser settings or our cookie banner.

  • Marketing: Unsubscribe link.

  • Do Not Sell: CCPA opt-out via form.

6.4 Portability

Export your data in structured format.

Requests processed within 30-45 days (extensions possible). Verify identity first.

7. Children's Privacy

Services not for children under 13 (or 16 in some jurisdictions). No knowing collection from minors.

8. International Data Transfers

US-based servers; EU/UK data transferred under Standard Contractual Clauses (SCCs). Adequate safeguards for other regions.

9. Third-Party Links and Services

Links to external sites (e.g., payment gateways) have their own policies. We are not responsible.

10. Cookies and Tracking Technologies

Cookie Type Purpose Duration
Essential Site functionality Session
Analytics Usage stats 2 years
Marketing Personalized ads 1 year
 
 

Manage via cookie consent tool. Do Not Track (DNT) supported where feasible.